Even though it's not an item on the menu, people pay more for customer service. Response 2 of 4: It leverages our chef's ability to create unique menu items.It leverages our chef's ability to create unique menu items.Response 3 of 4: If we have theaters or bars close by, then we could attract their customers before or after events. If we have theaters or bars close by, then we could attract their customers before or after events. Response 4 of 4: One complaint could get passed around to many other customers and ruin our reputation. One complaint could get passed around to many other customers and ruin our reputation

which is important for customer value

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