Ex 3 On the line in front of each statement, enter the letter of the balanced scorecard perspective that it addresses. An item may be used more than once or not at all. F) financial perspective C) customer perspective 1) internal business perspective L) learning and growth perspective Number of employee suggestions implemented Number of new products developed Percentage of market share Number of repeat customers Percentage of sales force with access to real-time inventory levels

Ex 3 On the line in front of each statement, enter the letter of the balanced scorecard perspective that it addresses. An item may be used more than once or not at all. F) financial perspective C) customer perspective 1) internal business perspective L) learning and growth perspective Number of employee suggestions implemented Number of new products developed Percentage of market share Number of repeat customers Percentage of sales force with access to real-time inventory levels