EXAMINATION QUESTIONS(S): SECTION A: (COMPULSORY) ANSWER ALL QUESTIONS -(Two and Half Hours) QUESTION ONE: COMPULSORY Case Study Emefa Jewellery dealers in gold ornaments have been in existence for the past 15 years. They have been making profits which has enabled them to stay afloat in this hard economy. Due to clear goals and positive instrumental values of the company, staff have a high identification with the company. In the ornaments making business, there are always new technologies being produced with the aim of making life easier, effective and ornaments unique to the purchaser. In the past quarter, there have been occurrences of thievery and management has accused staff of this wrongdoing. Management has decided to take a percentage off the salary of staff in order to accommodate for the losses incurred during the thievery. This led to a conflict between management and staff. The staff resorted to sit down strike to protest the decision by management. Staff have also complained about the inconsiderate nature in which management go about forming teams and groups to work on marketing and sales of the jewellery being made without a consideration of the right process. a). What is organizational commitment? [2 marks] b). Explain 4 challenges that Emefa Jewellery will have to overcome as a company. [4 marks] c). Suggest two (2) ways in which management can resolve the conflict between it and employees with examples. [4 marks] d). Discuss the appropriate stages of group formation that Emefa Jewellery will have to consider in the future. [10 marks] [Total: 20 marks]QUESTION FOUR You were recently disappointed by a colleague or school mate. It could be work-related (a peer did not complete part of a group assignment) or personal (a friend failed to submit your group assignment thereby missing the deadline). a). (i) In line with the above, explain Kelley's Model of Attribution. [5marks] (ii) What kind of attribution would you form about your colleague or mate in the above scenario? [2 marks] b). (i) Use the theory to identify whether the unexpected behaviour of your colleague or mate was due to internal or external causes. [4 marks] (ii) Recommend what should be done to avoid the attribution in the scenario above. [4 marks] c). What is conflict escalation? Discuss the characteristics or features of conflict escalation [5 marks] [Total: 20 marks]QUESTION THREE EfTective organisational perfomiatiice is dependent upon human activity and the efforts of members of staff. Additionally. the organisation must adopt effective communication channels to ensure productivity in contemporary times. a). Using your knowledge of DB. discuss the costs and benefits of social media to the organization in its communication efforts with examples. [5 Marks] b]. It is very well to talk about a contented workforce. praise and recognition. but in times of recession. rapid change or uncertainty. a secure job and high income are the true motivators. Discuss this statement with examples of theories of motivation. [3 Marks] c}. Somejobs require you to make presentations regularly while others never. How well you present can greatly affect others' perceptions of you and your professional opportunities. Using the acronym STATE explain communication and work effectiveness. [7" marks] [Total; 20 marks]