Examining How Change Management Failed

When involving Implementation, Strategic Controls, and Contingency Plans, Think of an example within a company preferably a call center/workforce management where change was attempted but failed. Using the concepts presented in this module's readings, discuss what contributed to the failure and what might have been done to prevent it.

Alleviating Stakeholder Concerns

Think of a change in a company you are familiar with that involve call center/workforce management.Who were the stakeholders in this change? Discuss what concerns different stakeholdersmight haveandhowcommunicationis neededto address those concerns.