Example answer of Question 1: (g) Bank 1) How would you define the quality in each context? Specify attributes/variables that may measure quality. Possible definitions of quality that involve different variables/attributes could be as follows: Proportion of customers satisfied with the bank services. Total time taken to serve the bank customer - Measured in minutes. Waiting time of customers before being serviced - Measured in minutes. Proportion of staff turnover. Annual rate of return to investors. . 2) How do you integrate these measures? Discuss the ease or difficulties associated with obtaining values for the various measures. Majority of the measures can be obtained with reasonable ease. Some of these serve as an integrated measure, for example, annual rate of return to investors