EXERCISE 11-3 Measures of Internal Business Process Performance L011-3 Management of Mittel Rhein AG of Kln, Germany, would like to reduce the amount of time between when a customer places an order and when the order is shipped. For the first quarter of operations during the current year the following data were reported: Inspection time Wait time (from order to start of production).. Process time..... Move time... Queue time... 0.3 days 14.0 days 2.7 days 1.0 days 5.0 days