Exercise 2 A . What kind of data is shown in Table 2 ? Which method would you use for measurement system analysis ( MSA

Exercise $2$

A$.$ What kind of data is shown in Table $2?$ Which method would you use for

measurement system analysis $($MSA$)$ to verify the repeatability and

reproducibility of QA results? Conduct the appropriate MSA.

B$.$ Determine the potential causes of why CCS fails to meet First Call Resolution

targets consistently.

C$.$ Brainstorm and propose solutions for the elimination of causes of failure to

meet FCR targets