Exercise 20 Marching the customer expectation

Match each statement below with the corresponding customer expectation. 1. Employee: "Just to conrm, Mr. Xiong. You would like a A. Solve my problem queen-sized bed with an iron frame, box spring and mattress . B. Understand my expectations that can be delivered to your house by next Thursday." (2. Offer options; let me decide _____.____( \"3 D. Surprise me! E. Be consistent and reliable 2. Customer: "Even though I was in a hurry, buying that furniture F. Deliver value seemed like a breeze, even the financing process.\" G. Make it quick and easy for me .__________._{; j] H. Keep it confidential -...4 3. Customer: "I'm glad I was working with Katina. She knew ' everything about those prodUCts, financing my purchase and how to get the items here on time. Even though I spent a bit more to buy the whole bedroom set. it's going to look great and maybe even impress Mom." ( i 4. Customer: "Help\" need to find a bed for the guest bedroom right away. My mother is coming to stay with us next week!" _ ( 'i \\\"I' 5. Customer". "Thursday morning and it's 930 AM. right on time, just when she said they would deliver the furniture. What a relief!"