Exercise 22-16 Performance measures-balanced Scorecard LO A3 USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced Scorecard perspective it relates to Select your answers using C(customer), Pinternal process). /innovation and growth), or Financial 1 On time flight percentage 2. Return on investment 3. Employee satisfaction survey ratings 4 plane miles per gallon of fuel 15 Customer complaints 6. Cost of leasing airport gates 7 Employee diversity training sessions completed 8 Number of days whenployees 9 Customer survey ratings 10 Market value 11 Percentage of ground crew rained 112 Lost baggage claims 13 Number of ca s tomer service 14 Revenue per seat