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Exercise 8.16 Consider the university admission process described in Exercise 1.1 (p. 4) and the corresponding issues documented in Exercise 6.4 (p. 201). a Apply

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Exercise 8.16 Consider the university admission process described in Exercise 1.1 (p. 4) and the corresponding issues documented in Exercise 6.4 (p. 201). a Apply the redesign heuristics in order to address the issues documented in Exer- cise 6.4. b Capture the resulting to-be model in BPMN. 0 Explain the impact of the changes you propose in terms of the performance di- mensions of the Devil's Quadrangle. I need you to solve the exercise 8.16 and relevant exercises number given in the Question are as below Exercise 6.4 Write an issue register for the university admission process and the issue described in Exercise 6.2. Exercise 1.] Consider the following process for the admission of graduate students at a university. Issue 1: Students reject offer due to long waiting times Priority: 1 Description: The time between online submission of an application to notication of acceptance takes too long, resulting in some students rejecting their admission offer Assumptions: Circa 20 students per admission round reject their offer because of the delays. Assessment of each application costs 100 per student to the university in time spent by admissions ofce and academic committee, plus an additional 50 for the agency check. University spends 100 in marketing for each application it attracts Qualitative impact: Students who would contribute to the institution in a positive way are lost. Delays in the admission process affect the image of the university vis-a-vis of future students. and generate additional effort. to handle enquiries from students while they wait for the admission decisions Quantitative impact: 20 x 250 = 5000 per admission round

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