Exercises 1. Determine whether each of the following is a characteristic of decentralized operations. a. Many managers of a company making decisions for their division. b. Managers are more able to focus on the needs of customers by division. c. Managers report daily to top management regarding changes and decisions to be made for each division. 2. A new company is trying to decide whether to use centralized or decentralized operations. All branches will be fairly close together, and top management will have access to each branch when needed and to supervise. To be aware of the operations, management would like to make the most of the decisions. Would you suggest centralized or decentralized operations? 3. Due to recent expansion, the management of a company is trying to decide whether centralized or decentralized operations would be best. Due to recent location openings, many new managers were hired, but top management is unsure of the customer demographics of the area. Would you suggest retaining centralized operations or switching to decentralized operations?