Experiment I $($System Requirements Elicitation$)$

Objective To identify the various system requirements gathering or elicitation techniques and their

usage for a banking case study.

Background Requirement elicitation is the process of seeking, discovering, acquiring and elaborating

requirement. This includes learning and understanding the needs of the users. This

activity is communication centric and iterative in the nature. The techniques used here

are the important to get stack holder consensus on the requirements.

Problem Prudent Global Bank $($PGB$)$ is a leading global bank that provides standard banking

Description services to its customers spanning across the globe. The head office is located in London

and the bank has presence in more than $40$ countries with client base of nearly

$500,000.$Tuning with times and ever increasing clients and transactions, the bank has

specialized branches for specific customer segments like consumer, corporate and the

SME's. PGB aims to be one stop shop for its customers to address their changing

financial needs. PGB offers various banking products and services across its customer

segments including Core Banking and Wealth Management amongst other services.

PGB is well known among its clients for world$-$class processes and speed of execution

of transactions as part of core banking. Currently, PGB has made a proposal for investing

around $$200$ million in setting$-$up $24/7$ banking support facilities for the customers. The

bank has decided to leverage IT for automating several of the business processes

including:

Accounts Management

$2)$ Transaction Management

The aim of this proposed banking system is to create a paperless bank there by moving towards ebanking. FinaTech, a newly established software company has the vision of providing software

solutions in the financial sector. The managing director of PGB has approached FinaTech for the

computerization of the bank so that there is no more manual way of doing transactions in any of its

branches. As part of automation, the PGB users are to be provided with ATM facility, e$-$banking facility

over internet and phone banking facility over land lines and cellular networks. FinaTech is doing such

a project for the first Time. Requirements development team in FinaTech has planned for carrying out

the requirement elicitation for this project.

In the context of the case study, for the following scenarios identify the most appropriate requirements

elicitation techniques $($Brainstorming$,$ Workshops, Questionnaire, Task Analysis, Observation,

Prototyping, Scenario identification$).$

Scenarios are below

a$.$ Interrogative conservation with Managers,

Cashiers, Clerks and other Staff for arriving at the

requirement for automating transactions.

b$.$ Formal and planned requirement discussion in a

conference to room conducted among managers

of diversified branched facilitate by anchor.

c$.$ Survey form circulated among the users $($account

holders$)$ who visit the bank, to ease

d$.$ Survey form circulated among the users $($account

holders$)$ who visit the bank, to ease their interactions with bank

e$.$ Analysis for understanding mode of transactionsChecks, Cash, Gold, Bitcoin etc.

f$.$ Ethnographers deployed for understanding the

users interactions with bank officials.

g$.$ UI design of e$-$banking portal, ATM, Computer

Systems

h$.$ Understanding the process involved in each

transaction like withdraw, deposit, fund transfer

etc