Explain how it is possible for someone at Minitrex to call a customer and not know (a) that this is a customer and (b) that this is the third time this week that they had been called.

reference: Smith, H. A., and J. D. McKeen. CRM at Minitrex. #9-L05-1-002, Queens School of Business, January 2005. Reproduced by permission of Queens University, School of Business, Kingston, Ontario.

please know plagarism and please explain the answers in detail don't write it in bullet points. word limit - 350 to 400