Explain how your action plan will improve employee retention. Note: Refer to the attached "Supporting Documents" to complete the above prompt

SCENARIO:

The grant received by Anika's Animal Shelter (AAS) was written with a few specific goals, one of which was to add dog training services to the shelter's current program offering.The recently acquired grant will enable the shelter to hire three new full-time dog trainers to provide both group-level classes and in-home and community training for new dog owners and their adopted dogs (see "Dog Trainer Job Profile" section of the attached Supporting Documents). The job profile is a segment of the overall job description that needs to be developed for the role. Further, the grant was written with the appropriate expenses to allow the shelter to differentiate itself from other businesses.At least one of the dog trainers will be certified in dog training and behavior, pet first aid, and cardiopulmonary resuscitation (CPR). Although there are no education or licensing requirements in Anika's state, Anika believes that hiring someone certified will encourage a solid stream of business. Dog trainers will need to be able to transport a dog and its owner to community parks, grocery stores, or other local places considered critical to the success of the dog/owner pair. Further, the trainers may provide elevated in-house training to the other workers and volunteers.

As the HR generalist for the organization, you realize that the dog trainer positions are a critical piece to the overall needs of the shelter, and the three-year timeline specified in the grant demands that you make this a high-priority project. Based on the challenge presented, you are tasked with partnering with the shelter manager to develop a general overview of the steps necessary to identify, engage with, onboard, and retain the new employees who will support the shelter's initiative.

SUPPORTING DOC

Email from the Board

Applicable Tasks: 2

April 30, XXXX?

To:?Anika Miller, owner and executive director of Anika's Animal Shelter (AAS)??

From:?Talia Thomas, board president?

We hope this finds you well this morning. Knowing that it will be a few weeks until we can meet in person, we would like to share a few discussion points from the executive committee. Certainly, we are open to discussion at our upcoming meeting.?

First, we'd like to commend you on securing the grant through which we'll add the three dog trainers and expand shelter services. There are many deserving animals in the community (and their owners too, of course!).?We recognize the hard work you and the team put into that grant and how competitive fundraising and serving animal causes can be.?

Second, a recent newspaper article caught our attention, and we wanted to make sure you'd seen the details. Trusted Pet Services, another no-kill shelter located about 45 minutes away, offered a thank-you to its patrons and the community on their anniversary.?In their eighth year, they achieved these results:?

• serviced 400+ animals?
• placed almost 300 animals into adopted homes?
• spayed or neutered 1,000+ animals?
• received 15,000 telephone inquiries from the community
• received a record number of donations through online giving and social media

?

This is a clear representation of what is possible at AAS.?Please give these outcomes your consideration. We are confident, as a board, that you are the right person to lead our shelter into the future, and we renew our commitment to assist in whatever ways possible.?

Best regards,

AAS Board

The following table includes Anika's research after receiving the previous email from the board:?

Select Details about No-Kill Animal Shelter Competitors

Organization??	Animal Type	Number of Animals Served Annually (estimated)?	Paid Staff?	Total Volunteers?	Service Hours?	Board Size?
1?	Cats, Dogs	8,000?	8?	450?	350,000?	26?
2?	Cats	838?	4?	N/A	N/A	6?
3?	Cats	1,938?	N/A	N/A	N/A	N/A
4?	Dogs	500	2?	N/A	N/A	2?

?

Additional details:

• Organization 2: Responded to over 30,000 phone calls for assistance from the community in one year ?
• Organization 3: Breakdown of programs: 67% adoptions; 30% trapeuter/return (TNR); 2% providing funds for food, spayeuter, or emergency vet care? ??
• Organization 4: Operates with no kennel location or office and uses long-term fostering instead?
• N/A in the table means the information is not applicable or not available

Employee Orientation Checklist

Applicable Tasks: 1 and 3

EMPLOYEE ORIENTATION CHECKLIST

Employee's Name____________________________________________________??

Place a check in each circle to indicate that the subject has been covered.

? the orientation and training schedule

1. orientation

2. on-the-job training

3. incident investigation and injury reporting

? personal protective equipment required

? line of communication and job responsibility

? general overview of operations, procedures, methods

? pertinent safety rules

? first-aid supplies

?how, when, and to whom to report all injuries

? animal care, providing optimal care and respect for all animals

?reporting mistreatment of animals

?disciplinary procedures for violation of safety rules, mistreatment of animals, or failure to report mistreatment of animals

Employee's signature _______________________________Date __________________??

Supervisor's signature ______________________________Date __________________?

Incident Reports

Applicable Tasks: 1, 2, and 3

Incident Report #1: Employee Seizure

INFORMATION ABOUT PERSON INVOLVED IN THE INCIDENT
Full Name: Mateo Garcia (vet tech, employee)
Home Address: 222 Winding Way Apt. B, Merrilton
Phone Numbers	Home: xxx-xxx-xxxx	Cell: same	Work:

INFORMATION ABOUT THE INCIDENT
Date of Incident: 11/22/XXXX	Time: 9:00 a.m.
Location of Incident: Exam room 2
Description of incident (what happened, factors leading to the event, etc.). Be as specific as possible (attach additional sheets if necessary): Mateo was holding Snickers (a rabbit) while I prepared an injection in the back room. When I returned, he was actively seizing on the floor. He had chipped a tooth but seemed okay beyond this. I held his head and called out for help; within five minutes, the seizure subsided. Mateo was a little bit groggy, not remembering the incident. Mateo's mom was called to take him home. She explained that he sometimes forgets to take his medication and that she would talk with him about it.
If yes, attach separate sheet with names, addresses, and phone numbers.
Was the individual injured? If so, describe the injury (laceration, sprain, etc.), the part of the body injured, and any other information known about the resulting injury(s):

Incident Report #2: Canine Bite

INFORMATION ABOUT PERSON INVOLVED IN THE INCIDENT
Full Name: Leilani Phan (volunteer)
Home Address: 987 Unique St., Merrilton
Phone Numbers	Home: xxx-xxx-xxxx	Cell: same	Work:

INFORMATION ABOUT THE INCIDENT
Date of Incident: 4/6/XXXX	Time: 3:45 p.m.
Location of Incident: Main and 1st streets; near dog park
Description of incident (what happened, factors leading to the event, etc.). Be as specific as possible (attach additional sheets if necessary): Cooper (German shepherd) and I were walking near the park; this outing was for both exercise and to help the dog with following instructions. He started barking loudly and pulling to the right, seeing another midsize dog in the park. I jerked back on the leash and used a command voice to tell him no, and he swung his head around and chomped down on my left arm. He immediately let go, and I let go of the leash from my right hand to grab my other arm.
If yes, attach separate sheet with names, addresses, and phone numbers.
Was the individual injured? If so, describe the injury (laceration, sprain, etc.), the part of the body injured, and any other information known about the resulting injury(s): There were a few puncture-type holes in my arm from teeth but very little blood. I put pressure on it. There is some bruising today, but it will be okay.

Shelter Description

Applicable Tasks: 1 and 3

Note: Listed below are details about the appearance of the shelter.

• There are no labor-law-required posters.
• The time clock appears to be very old and damaged. There are concerns about its accuracy, and it may need to be replaced.
• Some volunteers look disheveled and seem unapproachable to customers
• Some cages are being held together with zip ties; there are misspelled words on animal kennels.
• The facility has a drab color scheme.
• The pace of some employees looks a bit chaotic, while others are slow.
• The executive director is everywhere?turn around, and she is there.
• The shelving units that hold food and litter are in disrepair and show mold.
• The donated washer and dryer are fairly old and in need of replacement.
• There are two vet rooms and two customer visit rooms with animals; all four have exit doors.

Organizational Chart

Applicable Tasks: 1, 2, and 3

Current State: 8 paid employees, including the owner and executive director

Considerations for Growth

Full-time: 1 Assistant Manager, 3 Dog Trainers

Part-time:1 Assistant Shelter Manager, 1 Volunteer Coordinator, 2 Veterinarians, 1 Veterinary Technician

*The board of directors consists of four members with financial, operations, and marketing experience.

**All volunteer positions have the word "volunteer" included in the title. Any position that does not have the word "volunteer" is paid.

Board of Directors Owner and Executive [ oLl Anika Miller Head Volunteer Shelter Manager Volunteer 1 Volunteer 2 Veterinarian Veterinarian Part Time: Filled Part Time: Filled Filled Veterinary Technician Full Time: Filled Volunteer 3 Volunteer 4 Bookkeeper Part Time: Filled Volunteer 5 Volunteer & Full Time: Filled Volunteer 7 Dog Walker Dog Walker