Explain managerial concepts as they pertain to business process costing. Then select a business process, describe the inputs and outputs, and define the job roles.

Evaluate the current process effectiveness, estimate the cost of the process, and propose any improvements for management's consideration.

Instructions:

Consider a business process using a firm with which you are familiar. Business processes include the following tasks:

• developing and managing products and services,
• marketing and selling products and services,
• managing customer service,
• developing and managing human capital, and
• managing information technology.

Once you have identified the firm and business process, select, describe, and discuss the business process by elaborating on the following information:

• what starts and what ends the process (inputs and outputs),
• what roles (jobs) participate in the process (map them),
• the effectiveness of the current process,
• the cost of the process (document any assumptions), and
• any improvements for management consideration.