Explain the difference between a structured and an unstructured interview. 2. Discuss the importance of setting the proper tone for an interview. 3. Describe the role of the interviewer's attitude in the interviewing process. 4. Identify some of the characteristics of effective interviewing. 5. List which types of statements keep the interaction flowing or elicit self-exploration in the interviewee. 6. Explain the effects of empathy statements on interviewee responses. 7. Identify the various sources of error in the interview. 8. Appreciate the role of cultural, ethnic, and socioeconomic factors in the interview process. 9. Explain how interview skills are acquired and developed