1. Explain the difference between the macroenvironmental and microenvironmental factors that affect organisational change
2. What is the difference between a strategic goal and a strategic objective?
3. The strategic objective communicated internally to drive organisational activity should be SMART. What does this acronym stand for?
4. What type of corporate strategy could an organisation pursue to address internal performance problems?
5. List the seven elements of organisational structure that need to be reviewed.
6. Consider this scenario: Your organisation has a major issue with the workflow between units. You have approval from your manager to seek expert advice on the cause of the problem and how to improve processes. Given your research, what three areas or processes might specialists have experience in?
7. Is the following statement true or false? Briefly explain your answer. The gathering and analysis of information related to customers, suppliers and competitors enable the identification of events and trends that result in shifts in society and changes in technology.
8. Is the following statement true or false? Briefly explain your answer. To identify demographic shifts so that you can analyse their impact on your market and workforce, you should consult ABS findings and market and labour analysis reports.
9. Conduct research on prioritisation techniques and identify two techniques that would help you when collaborating with a group to prioritise change requirements.
10. What are the three major steps involved in performing a cost-benefit analysis?
11. What are the options to avoid a risk?
12. According to Lewin, is 'resisting' a stage in the change process?
13. According to Lewin, increasing the driving forces for change will direct people's behaviour away from what?
14. According to Kotter, what is needed to direct change and to guide the formulation of change strategies?
15. Explain how a risk assessment matrix can be used to evaluate a risk.
16. Explain the three major steps in the change management process and provide some examples for communicating and embedding change.

Visit the following websites to view examples of change management templates:

• Government of Western Australia, Example change management plan (Scroll down to the resource section and clink the link for Appendix A - Example Change Management Plan)

Click this link to view the document.

Links to an external site.

https://www.wa.gov.au/government/document-collections/structural-change-management

• Synergy change management plan

Click this link to view the document.

Links to an external site.

https://view.officeapps.live.com/op/view.aspx?src=https%3A%2F%2Fwww.health.gov.au%2Fsites%2Fdefault%2Ffiles%2Fdocuments%2F2021%2F01%2Fchange-management-plan-step-by-step-guide.pptx&wdOrigin=BROWSELINK

Compare these two change management templates. What differences and similarities can you see between these examples?

17. Conduct some research to find examples of change management plans. Review these plans and consider the methods used to encourage stakeholder participation. Summarise some of the more common methods used to communicate with, educate and increase the participation of stakeholders.

18. What is the purpose of organisational development interventions?

19. Which interventions encourage participation and are used to identify employee attitudes?

20. What method can be used to match an employee's skills to a job task?

21. According to Lewin's change model, embedding change by establishing new behaviours and attitudes is what stage?

22. How do recognition and rewards programs assist in the implementation and embedding of change?

23 Read the article 'Decoding Resistance to Change' by Jeffrey D. Ford and Laurie W. Ford (April 2009), available at:https://hbr.org/2009/04/decoding-resistance-to-change

Links to an external site.

. According to the authors, what are the five ways that change leaders and agents can use resistance to effect change?

24. According to the Conflict Resolution Network, what are the principles of negotiation to achieve a win-win outcome?

25. Review the business start-up and management toolkits and the organisational guidance and templates made available by the Commonwealth and State Governments on their website.

https://www.business.gov.au/guide/starting

Links to an external site.

https://www.business.vic.gov.au/setting-up-a-business/how-to-start-a-business/starting-a-business-toolkit

Links to an external site.

What types of tools could you use to measure the organisation's financial performance and explain the process?

26. List 3 potential barriers to change and explain possible strategies to address barriers.

.access to a current childcare setting, Alternatively, select an organisation that has recently been featured in the media and has experienced major change.

27. List the most recent significant change to the chosen organisation's structure, process, technology and/or people.

28. What external factor/s was/were this change in response to?

29. Identify the organisation's objectives, what sources would you consult regarding your chosen organisation?

30. Identify the strategies that your chosen organisation is pursuing in order to meet its organisational objectives.

31. As a result of the recent change in your chosen organisation, identify the changes to the structure, work processes and technology, and/or people.

32. identify the roles of the experts or specialists who could help you to analyse the need for and effects of change on people within your chosen organisation.

Workplace Task - Case Scenario

Consider the following scenario in relation to your chosen organisation, and then answer the questions on the right.

Your manager has asked you to identify the major trends in the external environment that are likely to affect the achievement of the organisational objectives. She also wants to know the internal strengths and weaknesses, and how theses may affect the organisation's response to the trends.

33. What sources would you consult to research political/legal, economic, sociocultural and technological trends?34. To research what your major competitor is doing, what sources would you consult?

35 List the steps you would take to conduct a SWOT analysis to identify the organisation's requirements.

Workplace Task

childcare , You need to be able to review the chosen organisation's change management strategy and change action plan. If you cannot locate a change management plan for your chosen organisation, research the internet for a sample plan. Select one for review to answer the questions on the right.

36. What techniques and tools did the organisation use to assess the impact of the proposed change?

37. What techniques and tools did the organisation use to assess change readiness?

38. Identify the organisation's change vision. What is it and how has it been communicated to stakeholders?

39. What alternative methods could the organisation have used to communicate its change vision?

40. Identify the organisation's change strategy. What is the goal or key objective of the strategy?

41. Review the change implementation plan for your chosen organisation. Consider the components, style and clarity, and level of detail. With the benefit of hindsight and your knowledge, identify how this change plan could be improved.

42. You are considering a change in your personal life. This may be a purchase of a new house or a commitment to start a new course of study. Conduct a force filed analysis to identify the driving and resisting forces in helping you make a decision. List the driving and resisting force for change.

43. From your personal force field analysis, identify strategies to enable you to increase the driving forces and decrease the resisting forces.

44. Develop a basic change management plan for you to implement your personal change.

45. Consider your plan for implementing personal change. Identify two actions that you could activate to ensure the change is embedded.

46. Identify the review and evaluation methods you would use for your personal change plan.

Workplace Task

Childcare Alternatively, select an organisation that has recently been featured in the media and has experienced major change. Answer the questions on the right.

47. What will help you to identify and plan when meeting stakeholder communication needs, including reporting requirements?

48. What communications methods could you use to communicate with stakeholders that require close management?

49. What communication methods could you use to communicate with stakeholders that need to be kept informed?

50. List the communication methods that your organisation, or the one that you have chosen, uses to implement and embed change.

51. If members of a team were experiencing issues working together, what types of organisational development interventions could you implement?

52. If you are part of a dedicated change team implementing a major strategic change project with the organisation, whose support would you seek to ensure that training and development needs change activities are effectively implemented and new behaviour embedded?

53. What strategies have been implemented in your organisation's change project to manage barriers and employee resistance?

54. What change review and evaluation techniques were applied by your chosen organisation?

53. Explain the process for ensuring the corrective actions are developed and incorporated into the change plan.