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Explain the relationship between customers' needs and expectations and customer satisfaction Describe the features and benefits of an organisation's products and/or services Explain the importance

Explain the relationship between customers' needs and expectations and customer satisfaction

Describe the features and benefits of an organisation's products and/or services

Explain the importance of treating customers as individuals

Explain the importance of balancing promises made to customers with the needs of an organisation

Explain when and to whom to escalate problems

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