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Explain the relationship between customers' needs and expectations and customer satisfaction Describe the features and benefits of an organisation's products and/or services Explain the importance
Explain the relationship between customers' needs and expectations and customer satisfaction
Describe the features and benefits of an organisation's products and/or services
Explain the importance of treating customers as individuals
Explain the importance of balancing promises made to customers with the needs of an organisation
Explain when and to whom to escalate problems
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