Explain using real examples the following, seemingly irrational, people behaviour from a behavioural Operations Management view

i$)$ people prefer to do nothing rather than make a change

ii$)$ Most people beleive that their marriage is as good if not has s better chance of surviving than that of any other couple $-$ despite divorce rates of more than $50\%$ in many countries. Also, surveys have shown that $80\%$ of respondents rank themselves in the top $30\%$ of drivers

iii$)$ The way choices are described influences people's decisions

iv$)$ People will eschew the cheapest service provider $($mechanic$)$ for the one they can trust and will continue to return to that mechanic without doing optimisation searches each time they have car trouble

v$)$ A sales representative may base future sales estimates on past or present sales