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Explain whether the company tends to encounter a Cycle of Failure, Cycle of Mediocrity, or Cycle of Success. Explain in detail your analysis. How is

Explain whether the company tends to encounter a Cycle of Failure, Cycle of Mediocrity, or Cycle of Success. Explain in detail your analysis.

How is the implementation of Employee Empowerment in that company? Is it already applied correctly? What are your suggestions by referring to empowerment criteria? 

Is the company applying the concept of Customer Tiering? Explain. Also, explain how to maintain a Platinum customer. 

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