Expressing deep concern about the existing customer service standards at the restaurant, it was evident that, given the circu mstances, the Head Chef and the waitress did not meet the expected benchmarks. In light of this, a decision was made to address the issue by implementing performance management plans. These plans will be collaboratively developed in consultation with the employees, ensuring regular reviews of their performance to uphold and improve customer service standards. This is a roleplay task divided into two (2) roleplays (Roleplay Task A: Meeting with the Head Chef and Roleplay Task B: Meeting with the Waitress) For Roleplay Task A: Meeting with the Head Chef You must: Before the meeting: Analyse the customer service problems for the long-term impacts.. During the meeting: Discuss the following: The customer service issues that occurred during their presence at the restaurant in Task 4. The long-term impacts of customer service issues. Ask about the problems that the Head Chef is facing.Outline the purpose of the performance management plans. Outline the performance objectives that are linked to the job description. Agree on the performance indicators that will be used to evaluate the performance. Establish any training needs. After the meeting: Complete the