Question
Extras and add-ons are an important part of service delivery not only to enhance the customer service experience but also to increase the company's profitability.
Extras and add-ons are an important part of service delivery not only to enhance the customer service experience but also to increase the company's profitability.
Complete the following by giving a relevant hospitality example for each add-on:
- Optional meals and dining experiences
- Extra food items
- Cocktails and liqueurs
- Special offers or packages
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An Introduction to Analysis
Authors: William R. Wade
4th edition
132296381, 978-0132296380
