EY Oceania Generic Job Sim 2 X Dashboard X + C apitake.cappassessments.com/Assessments/Hybrid/Take?a=98f86247-b52c-47d3-a7d6-867daleOf929&u=9bd3527b-bfb1-4a15-aec5-809229074481 E BB UQ Library my.UQ YouTube . Outlook M Gmail in Linkedin Investing.com The Guardian consultant O What is true about... All Bookmarks GWE Retail: Australia In-store sales (Years 1 and 2) 6.0 5.0 5.4 5.1 5.1 4.5 16 4.6 4.0 4.2 3.7 3.5 3.6 Sales ($million) 3.0 3.3 3.4 3.2 3. 3.1 3.1 3.1 3.1 28 2.6 2.0 > 1.9 2.0 1.8 1.0 0.0 Year 1 Year 2 Year 1 Year 2 Year 1 Year 2 Grocery Electrical Clothing Northern Territory South Australia Queensland Western AustraliaE EY Oceania Generic Job Sim x u Dashboard X l + v All Bookmarks I BE 9 UQLibrary lg my.UQ a YouTube 6 Outlook M Gmail m Linkedln e Investingcom G TheGuardian by consultanl o Whatistrueabout... GWE Financial Report Summary (draft) By Tristan Routeledge Our global business has seen an increase in profits this year compared to last. This has been the biggestyear on year increase to date. Factors I believe are important to mention include: > Strengthened our activity in the online retail business in Australia. GWE bought three online competitors during this period, which has widened our customer base and given us access to new customers. > Moving into five new European countries with our financial business instead of the proposed four. The increase in profits in this side of the business has exceeded our expectations, with revenue increasing by 12%. Whilst there has been a corresponding increase in operating costs in this region, the efforts of our team to market and tailor our financial products has led to pleasing results. > Picture in the USA is less clear. The retail business is thriving but the financial business has seen a large decline in profits. We believe that more competition in the financial sector is EY Oceania Generic Job Sim 2 X Dashboard x + C apitake.cappassessments.com/Assessments/Hybrid/Take?a=98f86247-b52c-47d3-a7d6-867daleOf929&u=9bd3527b-bfb1-4a15-aec5-809229074481 E BB UQ Library my.UQ YouTube 0 Outlook M Gmail in Linkedin Investing.com @ The Guardian consultant O What is true about... All Bookmarks THE biggest yeal On yeal Increase to date. Factors Telleve are Important to mention melque. Strengthened our activity in the online retail business in Australia. GWE bought three online competitors during this period, which has widened our customer base and given us access to new customers. > Moving into five new European countries with our financial business instead of the proposed four. The increase in profits in this side of the business has exceeded our expectations, with revenue increasing by 12%. Whilst there has been a corresponding increase in operating costs in this region, the efforts of our team to market and tailor our financial products has led to pleasing results. > Picture in the USA is less clear. The retail business is thriving but the financial business has seen a large decline in profits. We believe that more competition in the financial sector is > the root of the problem. Our store closure programme in Australia is ongoing. The Operating Expenses saved in this business area are all down to the store closures. Each store closure saved almost exactly the same amount of money. Revenue across all aspects of the Australia online business has increased. This is down to successful migration of in-store customers to online platforms and our financial business expanding the portfolio to reach those traditionally hard to reach customers. Year 3 Sales targets: GWE Retail 3.25% increase, GWE Financial 5.75% increase.EY Oceania Generic Job Sim 2 X Dashboard X + C apitake.cappassessments.com/Assessments/Hybrid/Take?a=98f86247-b52c-47d3-a7d6-867daleOf929&u=9bd3527b-bfb1-4a15-aec5-809229074481 E BB UQ Library my.UQ YouTube . Outlook M Gmail in Linkedin Investing.com The Guardian consultant O What is true about... All Bookmarks Qualitative Report: Customer Feedback (A snapshot) GWE Financial (USA): Customer Feedback A representative snapshot of customer feedback collected in the USA over the last year. The average rating in the USA has dropped from 3 out of 5 last year, down to 2 out of 5 this year. JG, Ohio (1/5): Never again Applied for a car loan with GWE and despite having been a customer of theirs for ten years, was told that I 'don't qualify' for the 3% loan advertised on their website as 'my circumstances have changed'. What?? I've had a promotion, got married and continue to pay my bills on time. DO NOT USE THIS COMPANY. JB, Washington (1/5): Great until you need them Paid for home insurance with GWE for years and when I finally needed to make a claim I was left with a bad taste in my mouth. The guy on the call seemed not to believe that I'd had a busted pipe. The process for getting the cash was going to take so much of my time, I told him not to worry and sorted it myself. What a waste of money. Related to the above. some of the criteria GWE Financial apply for making loan decisions:EY Oceania Generic Job Sim 2 X *Dashboard X + C apitake.cappassessments.com/Assessments/Hybrid/Take?a=98f86247-b52c-47d3-a7d6-867daleOf929&u=9bd3527b-bfb1-4a15-aec5-809229074481 E BB UQ Library my.UQ YouTube . Outlook M Gmail in Linkedin Investing.com The Guardian consultant O What is true about... All Bookmarks File Message ? Tell me what you want to do Move to: ? NB Mark Unread at Q To Manager Delete Archive Reply Reply Forward Dog- Move Follow Up Translate Zoom All Team Email Delete Respond Quick Steps Move Tags Editing Zoom From: Tristan Routeledge Subject: Sales Data Hello Amina Thank you for the email. I will be your main contact at GWE and I hope together we can improve the way things are working. As a starting point, please find attached Profit and Loss Statements for this year (Year 2) and last year (Year 1). I also have an interest in the Australian in-store market more specifically as we will need to be making some decisions about this side of the business soon. With that in mind, I have also attached sales data for that side of the business for this year (Year 2) and last year (Year 1). I have had a cursory glance over these materials and my initial thoughts are summarised in the attached report but it was just a 'cursory' glance. As a final point, I've also attached a handful of customer reviews and related information, which I am assured represent the bigger picture regarding our financial call centres and products more widely. Currently we only have this detail for the USA but we expect more to follow soon. Kind regards Tristan Director of Analytics GWE Enterprises Ltd