Fact Pattern

Better Bean Quantifiers LLP ("BBQ") is an accounting firm in Vancouver. In December of 2019, BBQ decided to throw a

giant Christmas party at their offices. Food was served and BBQ paid for an open bar, where employees could drink as

much alcohol as they liked, without charge.

On the night of the party, Frankie, one of BBQ's junior accountants, became particularly intoxicated. When the party

concluded at 4:30 am, everyone headed home. Most of the employees had pre-arranged for a taxi to take them home or

have a friend or family member pick them up. However, Frankie, who had not planned to drink very much at the party,

did not arrange for a taxi. Samantha, one of the senior partners at BBQ, noticed Frankie stumbling towards his car in the

parking lot, and asked him if he felt comfortable driving home. Frankie replied, "Um.... yes, um...... no

problem.....ummm.... I got this!" Because the roads were quiet (it was 4:30 am), and Samantha knew that Frankie lived

only 2 kilometres from the office, Samantha decided not to provoke Frankie, so she hopped in a taxi to get home.

Samantha was extremely tired herself, and just wanted to get home and go to bed!

Frankie was well over the legal alcohol limit to drive. On the drive home, Frankie swerved into the oncoming lane of traffic and was involved in a head-on collision with another driver, Alice. Alice suffered very serious injuries and was rendered a quadriplegic. Frankie was 100% responsible for the accident - Frankie's swerving actions were so quick that there was nothing that Alice, or anyone in her position, could have done to avoid the accident.

Alice brought a negligence claim against Frankie, but BBQ was also named in the lawsuit, as Alice alleged that BBQ was

also negligent on the night of the accident. The damages claimed by Alice are all of the normal and well-accepted

damages that someone involved in a similar accident can obtain. (Hint: the types of damages suffered by Alice are not an

issue in this assignment)

Question 1

Assess Alice's negligence claim against BBQ - was BBQ negligent on the night of the office party?

(Notes: (1) As a partner, Samantha's actions on the night of the party are to be considered, as she is acts on behalf of the firm, BBQ; (2) do NOT discuss the liability of Frankie or Samantha personally)

Question 2

BBQ's lawyers learn an interesting fact in the course of the lawsuit: Alice was also intoxicated (over the legal limit) at the time of the accident. What impact does this fact have on Alice's negligence claim against BBQ?

Question 3

BBQ's lawyers learn another interesting fact in the course of the lawsuit: Alice was not wearing her seatbelt at the time of the accident. What impact does this fact have on Alice's negligence claim against BBQ?

Question 4

BBQ's lawyers learn yet another interesting fact in the course of the lawsuit: Alice suffered from a rare bone disorder that made her bones particularly weak. The medical evidence shows that Alice, if she had not suffered from the bone disorder, would have likely still suffered injuries, but the injuries would not have been serious enough to render her quadriplegic. Does this fact, if BBQ is found to be negligent, affect the amount of damages that Alice is able to collect?

Lambda - Arrival Rate (Calls per Minute) Mu - Service Raie(Calls per Minute) Servers 11: Time Server Bus rho Probability of 0.503 0.333 0.1 10 0.030 0.01 2 0.0003 0.00003 In the s stem CUSTOMERS CUSTOMERS CUSTOMERS 0.74 0.07 0.03 0.01 TIME (Minutes) TIME (Minutes) TIME (Minutes) Time in System t(s) Y 4.33 4.38 Time in Line -I Y 0.53 0.03 TIME (Seconds) TIME (Seconds) TIME (Seconds) Time in System I(s) Y 239.7 201 .5 Time in Line I Y 31.7 3.5 Number in System n(s) Number in Line n I Y Y The purpose of this exercise is to discuss the situation facing a manager and help her determine how many servers to use and what the characteristics of the system will be. Endeavor Communications, a long distance provider, is reevaluating its account management department for handling customer service questions and requests. During the 6:00 pm to 10:00pm time period, past data hat calls to the account management department occur at an average rate of one call every 6.5 minutes. A study of past service times indicate that the average time to process a caller's question/request is 4.3 minutes. Like other phone systems, when a call comes in and all the servers are busy, the caller hears a message telling them to hold until the next server is available Top management at Endeavor Communications understands that the staffing decision involves the analysis of trade-offs. Increasing the number of servers will reduce the waiting times and increase the probability of immediate service at a higher cost with more idle time for the servers. Management has decided that the GOAL of the account management department is to immediately answer and service at least 90% of the incoming calls during the busiest time period of 6:00 to 10:00pm. They have asked you to determine the staffing level that will help them meet this goal. Also, they'd like you to provide your own recommendations. 1. What are the arrival and service rates in Calls per MINUTE? Use the spreadsheet to calculate these: A. (calls per minute) = (calls per minute) = 2. Since you are not required to perform the calculations in the case of multiple servers, you are provided with these results in the table that follows. You DO need to determine the information for the case of one server and RHO for 2 and 3 servers, Please fill in the chart below based on the numbers you calculate using your EXCEL FILE which can be found under LabEx Files on the course webpage. USE THREE DECIMAL PLACES IN ALL PROBABILITIES Servers 2 3 % Time Server Busy (rho) Probability of 0.503 0.515 0.333 0.341 0.110 JAWN-O 0.113 0.036 0.025 0.012 0.005 0.0003 0.001 0.00003 0.0003 In the system CUSTOMERS CUSTOMERS CUSTOMERS Number in System n(s) 0.74 0.67 Number in Line n(0) 0.08 0.01 TIME (Minutes) TIME (Minutes) TIME (Minutes) Time in System t(s) 4.83 4.36 Time in Line t() 0.53 0.06 TIME (Seconds) TIME (Seconds) TIME (Seconds) Time in System ((s) 289.7 261.5 Time in Line t() 31.7 3.5 These may be helpful----ONE SERVER FORMULAS: Pa = (1-p)p P. Vu ns= 2/(p=1) ni= p[2/ (H-X)]= phs ts = 1/ (H-1) to= p[1/ (H-X)]=ptsAfter reading chapters 1 and 2, answer the following questions: 1. Give a concise and precise definition of economics? 2. Explain why it is necessary to study economics? 3. What are the two branches of economics? Explain their differences. 4. Define positiveormative economics and give an example of each. 5. Is resource limitation an economic problem for the United States and its citizens? 6. Name the four economic resources and their respective remuneration. 7. Why do economists disagree? Explain using normative and positive economics. 8. What is the importance of assumptions in the study of economics? Use a word-processing software, such as Microsoft Word, to type your assignments.The human Ize approach will generally result in a larger need for life insurance for younger people as compared to older people. True False QUESTION 32 The needs approach for determining the appropriate amount of life insurance to purchase considers all of the relevant costs that a family will have after the death of the insured except an estale. O True False QUESTION 33 The owner of a term life insurance policy shifts the financial risk of death for the current year to the insurance company in return for the annual premium. True False QUESTION 34 The mortality risk of a term life insurance policy increases each year, Truec. Determine the results of the survey for the following personality traits (10 marks) C\") Percentage of people either extraveit or open to new experiences Percentage of people reporting only 1 of the 3 personality traits Percentage of people reporting at least 1 of the 3 personality traits. Percentage of people reporting match with no personality traits