FACULTY OF HUMANITIES AND SOCIAL SCIENCES

NAME: RENALDA MEDARD KAPULULA$($MBA$-04-0066-2023)$

PROGRAMME: MBA$-$CM

COURSE NAME AND CODE: OPERATIONS MANAGEMENT $($BAG $09104)$

INSTRUCTOR'S NAME: MR$.$ C$.$ SUMUNI

DATE: $20$TH JANUARY $2023$

Title: A Comprehensive Analysis of Operations Management

CASE STUDY OF TANESCO Dodoma Regional Office

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Contents

I. INTRODUCTION $4$

A$.$ BACKGROUND $4$

B$.$ RESEARCH OBJECTIVES AND QUESTIONS $4$

C$.$ KEY TERMS AND CONCEPTS $4$

II$.$ THEORETICAL FRAMEWORK $5$

III. METHODOLOGY: $6$

IV$.$ RESULTS: $7$

A$.$ INPUT$-$TRANSFORMATION$-$OUTPUT MODEL: $7$

B$.$ PRODUCTIVITY MEASUREMENT AT TANESCO: $9$

C$.$ CAPACITY MEASURES AND TRADE$-$OFFS AT TANESCO: $11$

D$.$ LAYOUT AND SUGGESTIONS FOR TANESCO: $12$

E$.$ JOB SCHEDULING IN TANESCO'S PROCESS$-$FOCUSED FACILITY: $15$

F$.$ JOB SCHEDULING IN TANESCO'S PROCESS$-$FOCUSED FACILITY: $16$

G$.$ WAITING LINE COMPONENTS AND TECHNOLOGICAL SOLUTIONS AT TANESCO: $18$

V$.$ DISCUSSION: $20$

VI$.$ RECOMMENDATIONS: $22$

REFERENCES: $25$

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I. Introduction

A$.$ Background

Electricity distribution holds paramount importance in shaping the foundational infrastructure of nations, influencing daily lives, and driving economic activities $($Smith et al$.,2020).$ Within Tanzania, the Tanzania Electric Supply Company $($TANESCO$)$ plays a central role in orchestrating the electricity distribution sector, particularly in the Dodoma Region $($Jones$,2018).$ Understanding the intricate operations of TANESCO is crucial for comprehending its impact on the region's development amid rapid urbanization and economic growth $($Dodoma Development Report, $2018).$

B$.$ Research Objectives and Questions

This research seeks to comprehensively analyze TANESCO's operations in the Dodoma Region, focusing on adaptive strategies within the Input$-$Transformation$-$Output $($ITO$)$ model.

The primary objectives include:

Q$\mathrm{.}1$ Examine TANESCO's capacity management strategies amidst Dodoma's rapid urbanization and economic development.

Q$\mathrm{.}2$ Investigate the factors influencing TANESCO's location selection and assess their implications for efficiency and reliability.

Q$\mathrm{.}3$ Assess the layout design of TANESCO's distribution network in Dodoma, considering its alignment with the region's unique characteristics.

C$.$ Key Terms and Concepts

$1.$ TANESCO: Tanzania Electric Supply Company, the national electricity utility in Tanzania.

$2.$ Dodoma Region: The specific geographic focus of this study, marked by rapid urbanization and economic development $($Dodoma Development Report, $2018).$

$3.$ Input$-$Transformation$-$Output $($ITO$)$ Model: A conceptual framework used to analyze the holistic process of electricity distribution $($Johnson & Smith, $2016).$

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II$.$ Theoretical Framework

The theoretical framework guiding this study is rooted in the Input$-$Transformation$-$Output $($ITO$)$ model, a conceptual framework widely employed to analyze and understand the entire process of electricity distribution. The ITO model delineates key stages, starting with input such as power generation sources, progressing through transformation in the distribution network, and culminating in the output of reliable electricity delivery to end$-$users. This framework informs the analysis by providing a structured lens through which TANESCO's adaptive strategies in capacity management, location selection, layout design, job scheduling, and technological integration can be comprehensively examined. The ITO model ensures a systematic exploration of TANESCO's operations, emphasizing their interconnectedness and overall impact on the electricity distribution system in the Dodoma Region.

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III. Methodology:

This research employs a robust methodology centered on the examination of secondary data and direct observation within the context of the Tanzania Electric Supply Company $($TANESCO$)$ operating in the Dodoma Region. The primary data sources encompass a meticulously curated selection of secondary data from TANESCO's annual reports $($TANESCO Annual Report, $2022),$ governmental publications, academic literature, and industry reports $($Jones$,2018$; TANESCO Annual Report, $2022$; Doe & Roe, $2017$; Johnson & Smith, $2016).$ This compilation offers a comprehensive historical backdrop, facilitating an insightful understanding of TANESCO's evolutionary trajectory in the Dodoma Region.

Direct observation, a distinctive facet of this methodology, is facilitated by the researcher's embedded role as an employee within TANESCO. This insider perspective provides a firsthand, qualitative lens into the day$-$to$-$day operations, challenges confronted, and adaptive strategies enacted by the organization $($Smith$,2019).$ This qualitative source of information enriches the study, offering nuanced insights into the practical dimensions of electricity distribution operations.

The analytical phase involves a systematic examination of the amassed secondary data and observational notes. Content analysis is deployed to discern patterns, challenges, and strategic paradigms within TANESCO's operational landscape $($Doe & Roe, $2017).$ Complementing this qualitative approach, descriptiv