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Failure of a disk drive in a mirrored set does not immediately impact the IT service that depends on it , _ _ _ _
Failure of a disk drive in a mirrored set does not immediately impact the IT service that depends on it Choose the best answer.
Thus, this is an event and event monitoring tools will report it and not raise an incident. Nonetheless, ITIL classifies this an incident and at the same time, recoginizes that it is also an event likely to be handled first by monitoring and event management practice.
So a request ticket must be made by the IT employee who discovers the failure,
so the provlem managment process wil come int play to resolve the problem
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