Question
Failure to understand the beliefs and expectations of stakeholders: a. Causes a company's profits to increase in the short run. b. Causes a company's profits
Failure to understand the beliefs and expectations of stakeholders:
a. | Causes a company's profits to increase in the short run. | |
b. | Causes a company's profits to decrease in the short run. | |
c. | Causes the performance-expectations gap to grow larger. | |
d. | Increases the chance of a corporate buy-out. |
1 points
Question 2
According to management scholar Karl Albrecht, scanning to acquire environmental intelligence should focus on:
a. | Eight strategic radar screens. | |
b. | Six management templates. | |
c. | Eight process improvement models. | |
d. | Six ethical decision indicators. |
1 points
Question 3
Customer environmental intelligence includes:
a. | Demographic factors. | |
b. | An analysis of the firm's competitors. | |
c. | New technological applications. | |
d. | The cost of producing consumer goods. |
1 points
Question 4
The "graying" of the population is an example of:
a. | Customer environment. | |
b. | Competitor environment. | |
c. | Economic environment. | |
d. | Social environment. |
1 points
Question 5
An analysis of the stability or instability of a government is an example of scanning the:
a. | Social environment. | |
b. | Legal environment. | |
c. | Geophysical environment. | |
d. | Political environment. |
1 points
Question 6
Legal environmental intelligence includes:
a. | Patterns of aggressive growth versus static maintenance. | |
b. | Analysis of local, state, national, and international politics. | |
c. | Considerations of patents, copyrights, or trademarks. | |
d. | Information regarding costs, prices, and international trade. |
1 points
Question 7
The role of special interest groups is an important element in acquiring intelligence from the:
a. | Customer environment. | |
b. | Competitor environment. | |
c. | Economic environment. | |
d. | Social environment. |
1 points
Question 8
The issue management process has how many stages?
a. | Three. | |
b. | Four. | |
c. | Five. | |
d. | Six. |
1 points
Question 9
The components of a typical issues management process include:
a. | Identify issue. | |
b. | Generate options. | |
c. | Take action. | |
d. | All of the above. |
1 points
Question 10
When working well, the issue management process:
a. | Is static and never pulls in additional information that would disturb the balance. | |
b. | Generates two specific options for each issue. | |
c. | Minimizes dialogue with the stakeholders and focuses on short-term survival. | |
d. | Continuously cycles back to the beginning and repeats. |
1 points
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