Question
Fast Auto Service provides oil and lube service for cars. It is known that the mean time taken for oil and lube service at this
Fast Auto Service provides oil and lube service for cars. It is known that the mean time taken for oil and lube service at this garage is15 minutes per car and the standard deviation is2.4 minutes. The management wants to promote the business by guaranteeing a maximum waiting time for its customers. If a customer's car is not serviced within that period, the customer will receive a50% discount on the charges. The company wants to limit this discount to at most1%of the customers. What should the maximum guaranteed waiting time be? Assume that the times taken for oil and lube service for all cars have a normal distribution.
Round your answer to the nearest minute. The maximum guaranteed waiting time should be approximately
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