Fast Track Couriers Pty Ltd (further information) Evaluating performance measures - Warehouse Department After implementing the business plan, Tony, the Warehouse Manager evaluated performance by comparing current performance against the desired level of performance. This allowed him to determine areas for improvement to assist the company in achieving its productivity goal. Area Current performance Performance target to achieve 10% productivity improvement Time Average order processing time 80 minutes 72 minutes Cost Average cost to process an order $200.00 $180.00 Quality Error rate 10% Less than 1% Productivity Average number of orders processed per day 50 55