Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

( Fictional ) Starbucks has decided to pilot an early bird opening at one of their busiest locations, opening at 4 : 3 0 a

(Fictional) Starbucks has decided to pilot an "early bird" opening at one of their busiest locations, opening at 4:30 a.m. to attract a population they cannot service with their standard opening time of 5:30a.m. They believe they can service the customers with a single cashier / barista (i.e. one person). The Store Operations group at headquarters has estimated that the single barista can service 60 customers per hour. The local Starbucks marketing team has estimated that customers will arrive at this store at an average rate of one customer every 1.2 minutes (50 customers per hour), even at this early time.
Answer the following for the time slot of 4:30 a.m. to 5:30 a.m.(2pts each)
What can a store manager expect the average utilization rate to be? Type your answer in % and round to 2 decimal places
(%)
In terms of the customer experience, how long should customers expect to spend getting their coffee, i.e. inclusive of wait time and service time? Round your answer to 2 decimal places
(Minutes)
How much of that total time spent is time waiting? Round your answer to 2 decimal places
(Minutes)
What is the average number of customers waiting in line over the course of the hour? Round-up your answer to a whole number (Customers)
image text in transcribed

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Strategic Management Formulation Implementation And Control In A Dynamic Environment

Authors: Abbass Alkhafaji, Richard Alan Nelson

1st Edition

0789018098, 978-0789018090

More Books

Students also viewed these General Management questions