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Fidelity Labs transformed the way Fidelity developed new technology solutions to existing and future customers. In the early 2 0 1 0 s , the
Fidelity Labs transformed the way Fidelity developed new technology solutions to existing and future customers. In the early s the emphasis was on advanced analytics and algorithmicbased predictions. For example, Fidelity Labs developed algorithms to predict why customers were calling. These algorithms
Improved customer service by routing all customers to the right representative
Provided an initial solution, but the predictive approach was subsequently abandoned
Increased innovation based on the use of predictive solutions
Provided a seamless technology solution to customers
Increased cost savings by making accurate predictions
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