Fill in the blank

1. The worth or desirability of a thing, subjectively assessed or calculated:

2. The processes that ensure the effective and efficient use of IT in enabling an organization to

achieve its goals:

3. Translation, Tailoring, Transparency, Thinking, Talking and Listening:

4. The model associated with business adapting to a new technology:

5. How the effectiveness of communication is measured:

6. The two key categories of IT budgets:

7. The three components delivering IT value:

8. The three fundamental factors to balance when selecting the right projects:

9. The two general categories of a qualities that make a good IT leader:

10. The five principles of a good business metrics program for IT: