Fill in the blank(s) to complete each statement.

1. An organizations ability to offer products or services perceived by its customers to be superior and unique relative to the products or services of its competitors is the strategy called __product diffraction _____________________.

2. The _Balanced score card _____________________ translates an organizations mission and strategy into a set of performance measures that provides the framework for implementing its strategy.

3. The fundamental rethinking and redesign of business processes to achieve improvements in critical measures of performance such as cost, quality, service, speed, and customer satisfaction is called ___________________.

4. A _______________ is a diagram that describes how an organization creates value by connecting strategic objectives in explicit cause-and-effect relationships with each other in the financial, customer, internal business process, and learning and growth perspectives.

5. In subdividing the change in operating income from 2010 to 2011 into components, the ________________ component measures the change in operating income attributable solely to the change in the quantity of output sold from 2010 to 2011.

6. _____________________ costs result from a cause-and-effect relationship between the cost driver, output, and the (direct or indirect) resources used to produce that output.

7. _______________________ is an integrated approach of configuring processes, products, and personnel to match costs to the activities that need to be performed to operate effectively and efficiently in the present and future.

8. (Appendix) The ratio of the quantity of output produced to the costs of all input used based on current period prices is called _______________ _____________________________.