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Financial measures tend to be indicators. The financial results of a period Operational measures tend to be indicators. Current customer satisfaction ratings, defect rates, and
Financial measures tend to be indicators. The financial results of a period
Operational measures tend to be indicators. Current customer satisfaction ratings, defect rates, and ontime delivery rates
Management needs to know the results of past decisions, but it also needs to know how current decisions may affect the future. To adequately assess the company, managers need
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