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Find a Doctor, is a small startup that helps people find a physician that best meets their needs ( location , insurance accepted, etc. )

Find a Doctor, is a small startup that helps people find a physician that best meets their needs (location, insurance accepted, etc.) During a "slow" time for them, they have 6 staff members taking calls from customers. On average, one call arrives every 6 minutes. On average, each staff member spends 19 minutes with each customer.. (Round your answer to 1 decimal place.) What is the probability that one of their staff members is busy? %

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