find situational interview questions from this job description requirement and give example answers as a recent paralegal graduate, who has experience as a bilingual administrative assistant and other clerical job such as call center environment , receptionist and office assistant; A college diploma (for example, Law Clerk), university degree, or equivalent. 2 years client service experience in a high volume call centre environment, ideally in a regulatory and/or professional membership environment. This position is a designated bilingual position therefore the successful candidate must have the ability to write and speak clearly and effectively in French and English. Demonstrated experience and solid understanding of superior client service, particularly related to a regulatory and/or professional services perspective. Knowledge of the Law Society, including organizational structure, services, mandate, by laws, rules, and regulations. Knowledge of other legal resources and agencies (Legal Aid, LawPro) and their relation to the Law Society and the Call Centre function. Superior command of French grammar with the ability to write and speak clearly and effectively in French. Clear, concise, and articulate communication skills in order to assist callers in articulating needs, and to explain detailed information / procedures in an audience appropriate format in both official languages. Proficiency in business software word processing, spreadsheets, databases