Fiona's client, Mr. Pike, aged 67, is not satisfied with the returns on the investments in his retirement plan.

He wants to meet with her later today to discuss his retirement plan and Fiona's service. Fiona has not spoken to Mr. Pike for almost five years so she reviews her notes in preparation for the meeting. According to her notes from five years ago:

April 12th: She met with Mr. Pike to determine his financial position and income potential. Mr. Pike completed data-gathering worksheets, which are all on file.

April 29th: After reviewing Mr. Pike's financial statements, she met with Mr. Pike again to help him establish his retirement objectives. Mr. Pike wrote his objectives down and Fiona retained a copy for her files.

May 12th: After calculating the income Mr. Pike would need at retirement and several strategies to achieve the required level of savings, she met with Mr. Pike again to explain her recommendations.She gave Mr. Pike a copy of the recommended strategies that he had approved and Fiona kept a copy for her files.

May 13th to July 18th: Fiona telephoned Mr. Pike several times to ensure that he was implementing the strategies as agreed. She also reviewed the investments selected by an investment specialist whom she had recommended to Mr. Pike and determined that those investments were appropriate.All strategies were implemented as agreed.

In the course of carrying out the financial planning process, what, if anything, has Fiona omitted to do, or done incorrectly? O a) April 12th: She met with Mr. Pike to determine his financial position and income potential. Mr. Pike

completed data-gathering worksheets, which are all on file.

O b) April 2gth. After reviewing Mr. Pike's financial statements, she met with Mr. Pike again to help him

establish his retirement objectives. Mr. Pike wrote his objectives down and Fiona retained a copy for her files.

c) May 12th; After calculating the income Mr. Pike would need at retirement and several strategies to achieve the required level of savings, she met with Mr. Pike again to explain her recommendations.She gave Mr. Pike a copy of the recommended strategies that he had approved and Fiona kept a copy for her files.

d) May 13th to July 18th. Fiona telephoned Mr. Pike several times to ensure that he was implementing the strategies as agreed. She also reviewed the investments selected by an investment specialist whom she had recommended to Mr. Pike and determined that those investments were appropriate. All strategies were implemented as agreed.