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Firms who focus on transforming the customer experience through integrated, well-designed mobile and web-based front ends while sustaining their traditional clunky operating models would be

Firms who focus on transforming the customer experience through integrated, well-designed mobile and web-based front ends while sustaining their traditional "clunky" operating models would be characterized as _________________. 

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Integrated 

Experience 

Future-Ready 

Industrialized 

Sweet-Spot

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