First National Bank is one of the top 5 banks in South Africa, also the oldest bank in south Africa dating back since 1838 and trades as FirstRand Bank LTD. According to (T, Dlamini. 2022) FNB has within its many divisions a division of Merchant Services offering payment processing solutions and services to businesses and Merchants. The author further mentions that the primary focus of this division is to enable a business in accepting electronic payments from customers this includes credit card payments, debit card payments, and many other forms of electronic payments.

 

According to FNB Merchant Services, FNB Merchant places a strong emphasis on security and compliance with industry standards and regulations. This is achieved by employing robust encryption and fraud prevention measures to safeguard transactions. The services offered are designed to ensure reliable and efficient payment processing, reducing the risk of transaction errors and disputes. Continuous monitoring and proactive measures are taken to address potential security threats and improve service quality.

 

1.Based on the above introduction, analyse and explain 3 quality problems that the Merchant Service department at FNB South Africa could be facing.

2.Based on the 3 quality problems identified, recommend solutions using tools and techniques in Operations and Supply chain management to solve problems and improve efficiency