First Part -- After viewing the 10-minute video case study, "Restructuring the ER" (available in the Videos folder), answer the following question: In what specific ways does the case reflect / not reflect the rational decision-making 8-step process outlined in your textbook?

http://sohstream.csudh.edu/abel/restructuringtheer.mp4

Second Part -- After viewing the video below, provide a response to the following: How does Heffernan's central thesis relate to the Five Styles for Resolving Conflict model covered in your reading? Are there situations in healthcare organizations where her thesis holds true? Are there situations in healthcare organizations where her thesis does not hold true?

Dare to disagree | Margaret Heffernan

https://www.youtube.com/watch?v=PY_kd46RfVE

Third Part -- After viewing the 10-minute clip from This Emotional Life (which can be found in the Videos folder), trace the evolution of aerialists Laura and Angela's various conflict resolution styles that they underwent until the culmination of their performance in El Salvador. Share an example from your personal, family, social, academic, or work life that illustrates a similar evolution. Be sure to include the final conflict resolution style that was ultimately adopted and explain why. Finally, what did you learn about yourself?

http://sohstream.csudh.edu/abel/thisemotionallife10minutes.mp4