Five days after Ivan cancelled his Bank of America VISA card, he received a survey via e$-$mail asking him questions about the bank's overall service quality, its performance, his overall level of satisfaction, and his specific reasons for canceling the card. Which of the following types of research did Bank of America use?

Question $18$ options:

Complaint solicitation

Relationship survey

Critical incidents study

Post transaction survey $($Trailer calls$)$

Lost customer research