All of the above. To say that service offerings are inseparable means that: | | A service offering cannot be seen or touched. | | | A service offering is produced or delivered in the presence of the customer. | | | The quality of a service offering can vary from customer to customer. | | | All of the above are true. | 2 points QUESTION 10 Which of the following factors should be considered when setting the price of a new product? | | The price of substitute products. | | | The anticipated length of the product life cycle. | | | The degree of differentiation between the new product and existing products on the market. | | | All of the above. | 2 points QUESTION 11 Which of the following statements regarding packaging is true? | | A package should provide protection to the consumer and to the product. | | | A package should attract consumers' attention | | | A good package should explain the features of the product, and how to use it. | | | All of the above are true. | 2 points QUESTION 12 The "demand based" method for determining the selling price takes into consideration the fact that: | | Lower prices lead to higher sales volumes. | | | Higher sales volumes lead to lower unit costs of production. | | | Different levels of price (and cost) lead to different levels of profit. | | | All of the above. | 2 points QUESTION 13 The concept of the experience curve is a recognition that: | | For new innovations, production costs typically increase as more and more units are produced. | | | For innovations, production costs typically are not affected by production volume. | | | For new innovations, production costs typically decline as more and more units are produced. | | | Marketing managers who have more experience are typically more effective at their jobs. | 2 points QUESTION 14 Factors that affect the rate of adoption of new, innovative products include: | | The level of compatibility with existing technology. | | | The extent to which people can observe others using the product. | | | The level of functional, social, and/or monetary risk associated with the product. | | | All of the above. | 2 points QUESTION 15 Which of the following statements regarding "convenience products" is true? | | Consumers typically will not accept substitute brands. | | | Consumers typically are willing to put forth a high level of shopping effort. | | | These products should be distributed through a wide variety of retail stores. | | | All of the above are true. | 2 points QUESTION 16 Which of the following statements regarding a family branding strategy is true? | | A family branding strategy allows a firm to capitalize on its previous successes. | | | A failure of one product within the family brand can harm sales of the other brands in the family. | | | Family branding is advantageous in that it allows consumers to identify the manufacturer much easier, thus helping consumer to better judge the quality of the product. | | | All of the above are true. | 2 points QUESTION 17 Which of the following factors argue for a penetration pricing strategy? | | The market potential is large, and is expected to increase over the years. | | | It is highly likely that competitors will soon enter the market. | | | Higher levels of sales volume are likely to bring lower production costs per unit. | | | All of the above. | 2 points QUESTION 18 Which of the following statements regarding packaging is true? | | The quantity of product offered in a package can affect whether some consumers try the product. | | | Different markets segments oftentimes desire different size/quantity packages. | | | Different types of retail stores oftentimes prefer to carry different size/quantity packages. | | | All of the above are true. | 2 points QUESTION 19 To say that a service offering is intangible means that: | | The service offering is produced or delivered in the presence of the customer. | | | The quality of the service offering can vary from customer to customer.. | | | The service offering cannot be seen or touched. | | | All of the above are true | |