flowchart is a graphic representation of a process. A necessary step in improving a process is to flowchart it. in this way, all parties involved can begin with the same understanding of the process. It may be revealing to start the flowcharting process by asking several different team members who know the process to flowchart it independently. QUESTION 1 Develop a flowchart for one of the following: a) Filling up with petrol fuel at a self-serve petrol palm station. b) Determining your account balance and making a withdrawal at an ATM. c) Getting a cone of yogurt or ice cream from an ice cream store