Following is the business process map of B&M one of the largest non-food item retail store of the world. The company has decided to go online and facilitate consumer demand to be able to purchase online. Review the process map and identify core problems at every tier of the supply chain. Use all the concepts at your disposal to critical analyse and communicate problems. Also briefly recommend some changes that you think organization has to pursue.

Question 5: Following is the business process map of B&M one of the largest non-food item retail store of the world. The company has decided to go online and facilitate consumer demand to be able to purchase online. Review the process map and identify core problems at every tier of the supply chain. Use all the concepts at your disposal to critical analyse and communicate problems. Also briefly recommend some changes that you think organization has to pursue. Customer Customer visits Search for Notes the Has to visit Produce code Exits stone online Store item required Product code offline store and pay Head Office Updates Maintains Orders New Maintain Make Payments Inventory Threshold Stock Account to Supplier B&M Retail Stores Manage Local Confirms item against Inform Consumer Process Delivers Product to Inventory Order Number Payments consumer Supply Chain Warehouse Sort Inventory Delivers Product to Sends update to main office Cem with Code local Retail Store for order placement In bound Activities External Supplier Delivers to B&M Accepts Takes Order Confirm Items Warehouse Payments International Manufacture Works with Markets the Delivers Accepts Exportimport Agents product product Payments