For a bank, Commercial Lending is a department. b. Service The agency theory of motivation deals with relationships between supervisors and workers, respectively called agents and employees. a. b. True False Decentralization divides larges, complex problems into manageable pieces. a. True For a bank, Home Loans is a department. a. Production b. Service For a bank, Automobile Loan Processing is a _____ department. a. Serivce b. Production Decentralization requires significant overnight from top management. a. b. True False Cash bonuses and profit sharing are used to reward employees for achieving short-term goals. a. b. True False