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For decades, psychologists assumed with little question that feedback consistently leads people to improve their performance on a task, by motivating and/or teaching the feedback
For decades, psychologists assumed with little question that feedback consistently leads people to improve their performance on a task, by motivating and/or teaching the feedback recipients to do better. For example, highlighting data entry errors would cause the person who entered the data to strive harder for accuracy, gain information that would help improve accuracy, or both. Research has shown, however, that feedback sometimes causes task performance to worsen. Feedback is often ineffective, forexample, if it is delivered a long time after task completion. Feedback is also ineffective if the recipient does not believe that the feedback is accurate or if the feedback is so negative that the recipient loses confidence in his or her ability to do the task well. With which of the following would the author of the passage most likely agree? radio_button_unchecked A person who enters data and is shown that he or she made errors in 80% of the entries will probably make even more errors right after receiving that feedback. radio_button_unchecked Accurate feedback almost always improves task performance, because it teaches the recipient how to do the task better. radio_button_unchecked Supervisors should avoid giving people feedback when their performance is poor, because those people
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