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For each example, choose the best category to demonstrate how producing a service is different than producing a good. Determine if each question below is
For each example, choose the best category to demonstrate how producing a service is different than producing a good. Determine if each question below is influenced by: types of resources used, timing of product consumption, or measuring quality.
- When Four Seasons Hotels and Resorts opens a new property, they must staff it with hundreds of people to provide services in areas such as the front desk, housekeeping, landscaping, restaurants, recreational activities, and valets.
- A single Ford Explorer represents the combination of metal, paint, cloth, electronics, and many hours of skilled labor.
- A customer that visits a hair salon discusses his or her needs with the stylist, then about an hour later walks out with his or her new hairstyle.
- An LG television is produced in Asia, shipped to the U.S., then stored in a warehouse or retail store until purchased from a customer.
- Maggiano's Little Italy restaurant encourages diners to complete online surveys that prompt diners to evaluate the food, atmosphere, service, and other variables.
- Nike has a quality control procedure ensuring that shoes with improper stitching are rejected and not shipped from the factory.
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