For each example presented in the following table, identify the managerial function being illustrated.

Example of Managerial Work

Interpersonal Skills

Diagnostic Skills

Technical Skills

Conceptual Skills

Identifying which employee survey questions predict subsequent turnover at Macy$$s

Persuading an employee to take on additional work during a busy shift at McDonald$$s

Coming up with a new product idea for Apple

For each example presented in the following table, identify the managerial function being illustrated.

Example

Organizing

Controlling

Planning

Leading

Marco Armen is a production manager at The Iowa Metal Stamping Company. To reduce the amount of non$-$recyclable waste the company produces, Marco creates a feedback and reward system for employees to reduce their amount of non$-$recyclable scrap resulting from the company$$s stamping process.

As Facebook grew, Mark Zuckerberg had to redefine employees$$ areas of responsibility and increase the number of hierarchical layers in the organization to maximize efficiency and performance during the company$$s rapid growth.

Bill Owen$$s team at Lamar Advertising recently lost a big account and team morale has fallen. Bill decides to treat his employees to lunch and give them a pep talk to show his appreciation and to let them know that he believes in the team.

Use each of these key terms to best complete the following sentences. Use each term no more than once.

Technical Interpersonal

Conceptual Diagnostic

When Marissa Mayer became CEO of Yahoo and tried to identify how to turn around the ailing company she relied heavily on her

skills.

When Pedro tries to persuade his teammates to increase their production rate he is most heavily relying on his

skills.

When Sonia, a new graduate, begins her career as an engineer, she will most rely on her

skills to perform her job responsibilities at Boeing.

When Mark Zuckerberg came up with the idea for Facebook and decided to make a company to pursue the idea, he relied most heavily on his

skills.