For each of the following businesses, what are four nonfinancial measures that might be useful for helping management evaluate the success of its strategies?

__Grocery store

__Hospital

__Auto manufacturer

___Law office

_Coffee shop

__Movie theater

Your task:

You have to pick up any FOUR business from above and draw up a balance score card as shown below any effort to copy from other work would result in cheating our own selves and limiting growth of mind.

SCRUMPTIOUS SWEETS, INC. Corporate Balanced Scorecard Mission: Provide customers with superior-quality traditional and innovative baked goods Business Objectives Measures Target Increase Revenue Sales Revenues Increase revenue 5% Financial Lower Costs Operating Costs Decrease costs 3% Increase Profits Net Income Increase income 6% Increase Customer Satisfaction Customer 95% customer satisfaction surveys satisfaction rating Customer Improve Customer Loyalty Number of 90% retentions of repeat customers existing customers Grow Market Share Number of 10% increase in new customers market share Improve Production Processes Reduce time 10% decrease in from production production-to- to customer customer time Reduce Waste on Products Produced Units of waste 10% decrease in Internal per production waste generated process per production process Reduce Carbon Footprint Factory effluents 5% decrease in both and exhaust effluents and exhaust measured in PPM pollutants (PPM) (parts per million) Improve Product & Service Innovation Implemented 40% increase in employee number of employee suggestions suggestions made Increase Motivation and Empowerment Management 20% incerase in number Learning training course of employees completing & Growth certificates management training awarded courses Improve Employee Retention Employee 90% rating on satisfaction overall employee surveys satisfaction