For each of the following operational risks, state: (a) a KPI which indicates success or not in controlling the risk (explain carefully how the KPI is mea (b) one or more control procedures which help manage the risk The risks are: 1) Poor quality output from an assembly line; 2) Fire risk in a factory 3) Low customer satisfaction with the company's product and services 4) Customers suffer food poisoning in a restaurant. Question 1) Explain carefully the following terms: empowerment silo-management micro-management 2) Explain why silo management can be very inefficient for decision making 2) Explain what is the span of control"and explain how empowerment and micro-management are affected by the span of control 3) When a manager delegates a task to a subordinate, how does he/she monitor and control progress without micro- managing? You need to state both what the manager should and should not do